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Shane Hsieh

Shane Hsieh

Product Manager in Toronto

Shane is a soon-to-be engineering grad from the University of Waterloo who designs products that make complex systems feel simple. At OtO, Arctic Wolf, and Questrade, he’s learned how to gather requirements, collaborate with engineers, and turn technical needs into intuitive interfaces.

He doesn’t just design screens—he designs results. When he scaled a beta testing program from 16 to 55 participants, the goal wasn’t just growth—it was better communication between users and the team. That feedback loop led to real improvements in the product, and that kind of impact is what drives his work. What sets Shane apart is his drive to push past “good enough.” He’ll refine, test, and poke holes in his own work until it truly clicks.

Outside of work, Shane’s a competitive spirit who loves volleyball and cheering for his favorite teams and players. Other days, he slows down with a run, some photography, or a book on theology. If you're looking for someone who bridges design and engineering—and cares just as much about people as pixels—Shane brings the curiosity, skills, and wit to build products people genuinely love to use.

Technical Skills

Tools:

Figma, SQL, HTML, CSS, JavaScript, Python, React, TypeScript, Adobe InDesign, InVision

Skills:

Beta Test Management, Requirements Gathering, User Interviews, A/B Testing, Problem Breakdown & Prioritization, Wireframing, Stakeholder Management, Data Analysis, Prototyping

Work Experience

Sept 2024 - Dec 2024

Product Manager Intern at OtO Inc.

Toronto, ON

  • Scaled OtO's beta testing program from 16 to 55 participants, increasing response rates from 20% to 60%
  • Led cross-functional teams to cut app development cycles from 3 weeks to 2 weeks
  • Spearheaded requirements gathering for the 2025 roadmap based on review analysis, boosting CSAT from 80% to 85%
Jan 2024 - May 2024

Product Manager Intern at OtO Inc.

Toronto, ON

  • Reduced solution return rates by 10% by analyzing OtO's solution install process
  • Created and implemented internal KPIs for the website to identify and optimize conversion bottlenecks
May 2022 - Aug 2022

Product Designer Intern at Arctic Wolf Networks

Waterloo, ON

  • Conducted UX interviews on the internal log search tool and delivered validated prototypes
  • Supported development of the Fenrir design system by standardizing UI components
May 2021 - Aug 2021

Product Designer Intern at Questrade Financial Group

Toronto, ON

  • Redesigned mobile account opening and bill payment workflows, reducing customer service tickets
  • Supported QA for Edge Mobile trading features to enable rapid iteration and a successful launch

Projects

Aug 2024 - Present

Waterloo Engineering Capstone Project: Illume AI

Award-winning FYDP

Illume, an innovative AI-powered platform that transforms complex civic engagement data into actionable insights through explainable thematic extraction, successfully secured funding and onboarded multiple users.

Education

Expected: May 2025

University of Waterloo

Bachelor of Applied Science in Civil Engineering with Co-op

Relevant Coursework: Engineering Economics, Statistics and Probability, Engineering Technical Writing, Design Frameworks for Social Ventures, Conflict Resolution

Reciplore

Reframing accessibility in the food experience by breaking its cultural barriers

Role

Product Designer

Timeline

Spring 2021

Tools

Figma, Marvel

Reciplore App

Introduction

Reciplore is an app that's informed and influenced by an understanding of what people need to break the cultural barriers of food. The beauty of design thinking is that it's human-centered and we have the opportunity to reframe the problem from the customers point of view.

I designed this app to help users to feel confident and comfortable learning about different ethnic cuisines while ordering at restaurants or cooking at home. Its core functions aim to bring community, search easily according to your catered taste profile, and make food more accessible with guides to users.

Reciplore App Interface

Context

The Solution

Reciplore is an app that's informed and influenced by an understanding of what people need to break the cultural barriers of food. The beauty of design thinking is that it's human-centered and we have the opportunity to reframe the problem from the customers point of view. I designed this app to help users to feel confident and comfortable learning about different ethnic cuisines while ordering at restaurants or cooking at home. Its core functions aim to bring community, search easily according to your catered taste profile, and make food more accessible with guides to users that would otherwise be incomprehensible to them.

Reciplore, resolving the cultural disconnect of food.

Solution: The user's information is spent for a more curated exploration result specifically for the user to better communicate, comprehend, and feel while ordering/making food in restaurants with cultural barriers. The taste profile seeks to give recommendations and warnings through the users choices, but it still gives the user control over redoing and filtering their options later on in the homepage.

Below lists explanations of how the design is a solution to aforementioned pain points and problems across the user experience:

  • The taste profile builds confidence as per the Maslow's hierarchy of needs by listing concrete steps to be carried out
  • Microinteractions help users journey through the process (inactive vs. active buttons when questions are being filled out, colours fill in users tap a filter/option, progress bar as the user goes through the onboarding)
  • Provides accessibility filters to find preferences in atmosphere, diet, and food allergies
  • Plethora of food filtering options as users swipe right (for content in galleries, users like to swipe right)
  • Easily learn additional information (ingredients, restaurant options, recipes, etc) through help buttons about each dish
  • Clear, simple, and concise design that helps users embrace the adventure

Final Design: Food and Restaurant Views

Problem: Linguistic and cultural barriers appear when someone unfamiliar with their new environment begins to explore ethnic restaurants. Reciplore wants to break these barriers and make food more accessible. Here are some key points that I had in mind while designing these screens:

  • Help users search more confidently for food and beverage establishments according to your taste profile, with tap filtering and location services
  • Provide a pronounciation guide for items on menu for ease of use and comfort
  • Have visual depications of each dish through photos
  • Recommendations can be sorted from people of a similar, ethnic background
  • Able to easily see reviews and ratings for dishes
  • QR codes and scanning features for menus are available

Identifying the Problem

To unpack this problem further, I first set out to gather qualitative data and insights related to the goal to aid in the design approach and to understand the problem space. The objective of this primary research is to understand the common thoughts or resolutions that target users may have. The food industry is all about human connection and hospitality, so I narrowed the target users to five "Yelp Elite Squad" members and five food-curious students to focus on building a product for foodies and curious taste seekers. This is my first step to understsanding other perspectives and it helped me a lot in being able to negotiate and communicate with others effectively. I asked the following questions:

Competitor Analysis

My second step in research was to take a look at the existing products that would be the competitors of Reciplore. In a product critique, there is a lot to go over but I looked at the pros and cons — uncovering the product's core objective, how they were using the best design practices, and how accessible the app was.

User Personas

To expand on this idea of why users fail and understand them better, I built personas to create reliable and realistic representations of who would be Reciplore's key audience segments for reference. These representations were based on qualitative and some quantitative user research.